Cancellation Policy
Please note that orders once registered, can only be cancelled within 24 hours of placing the same.
Once 24 hours have passed, no cancellation request will be entertained.
You can change the product if you like or add to the order.
In case you do not want something right away, the amount will be converted to GJ credits for you to use later but within 6 months’ time, on WhatsApp. Contact customer care at info@dlusoindia.com to redeem the same.
Exchange:
For any Exchange related request for International or Domestic order, the original Product must be returned to us.
International : Within 30 days of receiving the parcel.
Domestic : Within 14 days of receiving the parcel.
Make sure you mention all order details and contact-related details on the return parcel.
- Exchange is allowed only once per order, so take your time and select carefully.
- Exchange option is allowed to purchase something of the same or higher value.
- Product customized in any way is non-returnable and non-exchangeable.
- No two discount offers can be clubbed together.
- Product purchased during a sale are not eligible for returns or exchanges. Only size can be fixed.
- Coupons or ongoing discounts cannot be clubbed with GJ credits. Full price will be applied when redeeming credit notes.
- Product above the 12,000/- range is not eligible for returns or exchanges. Only size issues can be fixed with such premium products.
Damaged / Defective/Wrong product received:
We do multiple quality checks, before dispatching the order but in case you receive a product with a manufacturing defect or a wrong product reaches you, kindly get in touch via WhatsApp/ email at info@dlusoindia.com respectively with reference images within 36 hours of receiving the products. Your email should contain comprehensive details of your order. The team will certainly help you with the return of the order. And the correct order will be shipped to you.
REFUND:
We do not have a refund policy.
For international/domestic orders if in case you are unhappy with the product quality or size, you will be required to send the shipment from your end. Once we receive it here, we will update you and you can let us know what you need in exchange.
In case, you do not feel like shopping right then, the amount will be converted to GJ credit valid for 6 months, but only after receiving the outfit.
IMPORTANT NOTE FOR ALL BLOCKPRINTED COLLECTION:
We have made every effort to display the colors of our products appear as accurately as possible. However, as devices vary, screen and brightness does too. We cannot guarantee that your monitor's display of a color will be completely accurate.
Block print may bleed a little in first two washes.
Base of the outfit, at some places may seem little stained but those are only block-print stains and are not considered as defects, it is by default and unavoidable.
